All returns must be authorized by Medline prior to receipt. Product must be returned within 90 day of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged either phoning Customer Service at 1-800-307-8386 or by contacting a Medline sales representative. Unauthorized returns may be returned to customer at customer’s expense, destroyed by Medline at Medline’s discretion, or subject to additional charges without credit being issued to customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.
After obtaining an RGA, each return must include the following information:
Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from Medline, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 90 days of receipt.
The following conditions will not be considered for return.
*Each state has individual Pharmacy laws, all returns are subject to approval of Medline Regulatory Affairs.
In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify Medline of any damages in transit or product shortages within two (2) business days of receipt, or Medline shall have no obligation to process credit or arrange for product replacement. Contact Medline Customer Service at 1-800-MEDLINE or a Medline sales representative to report damages or shortages.
Customer must notify Medline of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Medline are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.
Defective product, properly noted damaged product and returns that are the result of a Medline error may be returned at Medline’s expense and for a full credit, subject to the other provisions of this policy.
|Return from Date of Invoice||Re-stocking fee Percentage|
|0 – 30 Days||5% / $25 minimum + Freight|
|31 – 60 Days||10% / $25 minimum + Freight|
|61 – 90 Days||20% / $25 minimum + Freight|
|Greater than 90 days||not returnable unless expressly approved prior to receipt – contact your Medline Representative for additional information.|
Document Dated November 2011